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Enhancing Airline Operations: AES Expertise Overview
AES has a wealth of in-house airline expertise with multiple team members coming from a range of airline backgrounds including Network Airline, Low-Cost Carrier and VVIP/Private. AES has an Aviation Operations Support Practice which assists airlines in a wide range of operational disciplines focused on enhancing a client’s operational performance (regularity, punctuality, and consistency). Improving efficiency through Lean process definition and IT system optimization, ensuring that the client has the right resources in the right place at the right time. AES specializes in Safety management including SMS and FRMS and quality auditing. The following outlines in more detail AES’ airline operations capabilities:
Crew Resource Planning & Crew Management
Supporting airlines to optimize operational use of human resources, including establishment of pilot and cabin crew planning, pairings, roster optimization and crew preferences. Pilot and cabin crew attraction, retention planning and career pathing would be some of the key characteristics in AES’ role for crew resource planning, as well in supporting the line management of crews including performance, pay, policy and process, promotions, disciplinaries, industrial relations etc.
The key outcomes would be to enhance operational performance, efficiency, effectiveness and improve safety from a human factors perspective, leveraging on the systematic management of crew resources.
Pilot Cadet & Targeted Special Programs
Supporting airlines to manage pilot training and cadet programs, similar to those in conjunction with existing Flight Training Organizations, CTC L3 and OAA Oxford CPL-IR and MPL programs including the preselection of trainee pilots prior to the training commencement.
AES can support in crafting further education programs for pilots such as curriculum collaborating planning with Middlesex and Cranfield Universities towards bespoke Bachelors and Masters in Aviation Management Degrees.
Developing specialized programs targeting niche groups of hires, for example, those aimed at increasing the number of female airline pilots and increasing diversity, such as the ‘Amy Johnson Women in Aviation’ initiative.
Aviation Safety & Quality Certifications
Safety & Quality Certifications are important standards to ensure overall reliability of aviation operations. These certifications are important as they give regulators, customers and other stakeholders confidence in the safety and reliability of airline operations. These certifications also help to continuously improve safety and quality management practices, reducing the risk of incidents and helping to reduce insurance risk.
AES can support airlines to attain ICAO- and IATA-type certifications, specifically IOSA, which is a comprehensive audit of operational management and control systems. Other typical certifications include ISO 9001 for Quality Management and the ISO 14001 for Environmental Management.
IOCC Implementation
AES is well-placed to establish or redefine IOCCs or similar control centers. The IOCC represents the nerve center for an airline, a centralized facility that manages and coordinates the various complex aspects of operations requiring real-time monitoring, analysis, decision-making and emergency management. The IOCC, equipped with advanced technology and software, serves as the central nervous system, housing a team of trained experts responsible for flight operations and tracking, weather monitoring, crew scheduling, fleet maintenance, communications, coordinated disruption management, and other critical functions.
RFI/RFP For Operational Systems & Fleet Selection
AES specializes in the management and oversight of the Request for Information (RFI) and Request for Proposal (RFP) processes including tendering, evaluation, selection, and implementation processes of Operational Systems such as AIMS, Sabre, LH Systems, etc. applicable for use as stand-alone systems or as part of the IOCC. Such RFI/RFP processes typically include the planning and pre-contracts stages, the award stages as well as the post-award operational support stages. Our experts in AES are also keen to support in Fleet selection, having relevant experiences in completing these tasks FlyNas and ANA Peach.
Manuals and
Documentation
Manuals and documentation are important in aviation as they demonstrate a standardized and systematic approach to conducting tasks, ensuring consistency and accuracy. They also serve as a reference for employees, providing guidance and instructions for performing tasks, troubleshooting problems, and complying with regulations.
AES can support drafting and/or reviewing and amending operations manuals outlining procedures for managing flight operations and ground handling, including Operations Manuals Parts A-D in compliance with GACAR regulations.
Airline
Communications
As part of a complete ecosystem, AES can develop and support airline communications including technical and non-technical notices, newsletters, articles, running focus groups and employee surveys and enhancing the information flow between management and the front line, to encourage collaboration, transparency, and engagement. This includes defining and executing process flows, information streams, communication channels, deployment of IT-based mediums including e-bulletins and Apps for a more timely and accurate dissemination of information, as well as interactive platforms to encourage participation in training and incentivize collaborative engagements.
Ground Operations
AES has worked extensively with GHA’s in KSA, especially with SGS and Swissport and is well-placed to enhance existing airline/GHA models by implementing new ground handing processes (such as dual step boarding) and select new ground handling agents for new operators. AES can support with KPI definition for ground handling contracts, establishment of minimum connection times etc.
